Refund Policy

❗ Digital Product – No Automatic Refunds

QuantAlgoLab provides digital trading systems and algorithmic execution software that are delivered instantly upon purchase.

Due to the intangible, downloadable, and executable nature of our products, all sales are final once access is granted, unless otherwise stated in writing.

Why We Do Not Offer Standard Refunds

Capital Preservation FrameworkOnce access is granted, users are able to:

  • Download proprietary algorithms

  • View protected execution logic

  • Use trading strategies in live or simulated environments

These assets cannot be returned or revoked, and therefore refunds are not offered as a standard practice.

No Performance Guarantees

QuantAlgoLab does not guarantee profits, results, or performance of any trading system.

Past performance, backtests, simulations, or historical data do not guarantee future results.

Market conditions, execution latency, broker settings, and user configuration may materially impact outcomes.

Refunds Will Not Be Issued For:

  • ❌ Losses incurred while trading

  • ❌ Strategy underperformance

  • ❌ User configuration errors

  • ❌ Market volatility or slippage

  • ❌ Broker limitations or spread conditions

  • ❌ Failure to read documentation

  • ❌ Change of mind after purchase

Trading involves risk. Losses are a normal part of market participation.

Exceptional Review (At Our Discretion)

In rare cases, we may review refund requests at our sole discretion if:

  • The system fails to activate due to a verified technical fault, and

  • Our support team is unable to resolve the issue within a reasonable time frame

Any approved refund will be processed minus transaction and processing fees.

Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes without first contacting support are considered a violation of our Terms.

We reserve the right to:

  • Suspend or terminate access

  • Block future purchases

  • Submit transaction logs, IP records, access timestamps, and acknowledgment records to the payment processor

Customer Acknowledgment

By completing a purchase, you confirm that you:

  • Understand the risks of automated trading

  • Accept that results are not guaranteed

  • Have read and agreed to this Refund Policy

  • Accept that access to digital systems is final

Questions?

If you have questions before purchasing, please contact us.

We strongly recommend reviewing documentation and system details prior to checkout.